Bilingual Interpreter – English, Haitian Creole

This is a fully remote position, open to applicants in Ohio, +3 more states.

📋 Description

• Deliver consecutive interpretation services between English and Haitian Creole across a variety of sectors (medical, legal, customer service, etc.)

• Ensure total accuracy, clarity, and neutrality in interpretation—maintaining tone, intent, and emotion

• Uphold confidentiality and impartiality at all times

• Professionally manage call flow, including respectfully intervening when clarification is required

• Exhibit emotional intelligence, particularly in high-pressure or emotionally charged situations

• Utilize short-term memory retention, active listening, and note-taking techniques to handle extended conversations

• Strictly adhere to the interpreter’s role without providing personal opinions or advice

• Engage in ongoing training, coaching, and feedback sessions to sustain and improve performance

• Leverage basic computer tools (MS Office, internal platforms) to effectively manage calls and document activities

⛳️ Requirements

• High school diploma or equivalent (mandatory); college education is preferred

• Proficiency in English and Haitian Creole, with B2+ proficiency or higher

• Capability to pass a language and interpreting skills evaluation

• At least 6 months of experience in call center, customer service, or interpreting roles

• Excellent verbal communication, bilingual accuracy, and ethical decision-making skills

• Demonstrated ability to think clearly and act professionally in fast-paced, emotionally complex environments

• Strong sense of professional accountability, integrity, and time management

• Comfort with assertive communication and session control

• Basic computer proficiency, including typing and navigating MS Office

• A quiet, distraction-free workspace conducive to active listening and sustained focus

• Reliable home internet connection (cable, DSL, or fiber; no cellular data or hotspots allowed)

🏝️ Benefits

• Four weeks of paid training (on-site or remote) focusing on interpretation techniques, note-taking, memory retention, call management, and emotional control

• Practical role-play simulations and coaching conducted by certified interpreters

• Continuous development opportunities, including advanced training for complex call types

• A meaningful chance to utilize your language skills to empower others, facilitate critical conversations, and create a lasting impact

• Opportunities for career advancement in interpreting, QA, training, and leadership positions

• Comprehensive benefits package, including medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, and flexible spending account options

• Private health insurance and access to a collaborative, supportive team environment

• A proactive and accessible HR department focused on the health and happiness of the staff