Bilingual Insurance CSR, Cantonese

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Manage incoming customer calls and address inquiries related to insurance.

• Process modifications to policies, such as adding or removing vehicles and drivers, as well as updating customer information.

• Assist in generating insurance quotes and collecting necessary information for policy applications.

• Interact with insurance carriers in English to request information, implement changes, and follow up on policy issues.

• Route incoming calls to the appropriate team members or departments.

• Support Cantonese-speaking customers and communicate effectively with internal teams and carriers in English.

• Ensure accurate customer records by documenting interactions and updating policy information in the agency management system.

• Follow up on customer inquiries, policy modifications, and outstanding service requests.

• Utilize agency management software and carrier portals to manage customer information and execute routine service requests.

⛳️ Requirements

• Proficiency in spoken Cantonese is essential.

• Strong English communication skills, especially for conversations with insurance carriers and written correspondence.

• Prior experience in customer service, call center operations, client support, or an administrative position.

• Excellent phone etiquette and confidence in engaging with customers.

• High attention to detail for managing customer records and policy data.

• Capability to manage multiple requests while ensuring accuracy and organization.

• Strong problem-solving abilities and a customer-oriented mindset.

• Comfortable with learning new software, agency management systems, and carrier portals.

• Must be available to work the complete required schedule in Pacific Time.

• A stable internet connection along with a quiet, professional remote working environment is necessary.

• Previous experience in the insurance sector, particularly in Personal Lines insurance, is preferred but not essential.

• Knowledge of auto and home insurance policies, endorsements, and policy servicing is beneficial.

• Experience with vehicle or driver additions and removals, policy modifications, and insurance quotes is valuable.

• Previous usage of HawkSoft or other Agency Management Systems (AMS) is a plus.

• Familiarity with insurance carrier portals and policy administration procedures is advantageous.

• Fluency in both Cantonese and Mandarin is preferred.

• Direct experience in insurance is advantageous but not a requirement.

🏝️ Benefits

• Internet allowance.

• Electricity allowance.

• Wellbeing allowance.

• Comprehensive health coverage.

• Performance-based incentives.

• Company-wide success bonuses.

• Annual bonus.

• Performance increments.