Bilingual Incentive Specialist

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Provide program implementation and administrative support to a non-profit organization based in Oregon.

• Communicate with customers and contractors in both English and Spanish via phone and email on various topics.

• Cultivate and maintain a thorough understanding of multiple energy conservation and renewable energy program specifics to effectively inform customers and contractors about available services.

• Assist customers and contractors through emails and both inbound and outbound calls, addressing inquiries regarding energy program participation.

• Document interactions with customers, offer recommendations on products or services, and provide guidance on program participation details.

• Support follow-up communications and next steps for current program participants as required.

• Utilize and help maintain client-approved scripts, the website, and program FAQs to relay information to customers.

• Manage and oversee participant intake data, ensuring all paperwork is received accurately and that contractual obligations are fulfilled.

• Contribute to ongoing initiatives aimed at enhancing customer experience.

• Maintain an extensive database of trade allies, ensuring that all documentation and information remains up-to-date and compliant.

• Prepare and review necessary program participation documentation while collaborating with various internal and external departments.

⛳️ Requirements

• 2-4 years of relevant experience.

• A High School Diploma or equivalent is mandatory.

🏝️ Benefits

• Medical, Dental, and Vision Insurance; we also provide a company-sponsored health care concierge service to assist you in navigating our health plan for optimal decision-making for you and your family.

• 401(k) plan with company matching.

• Paid vacation, sick leave, personal time off, and parental leave.

• Paid Volunteer Time: we value giving back to our communities.

• Employee Recognition Program – convert recognition points into gift cards.

• Employee Assistance Program – provides benefits to help manage daily responsibilities.

• Access to on-demand training courses to help you progress in your career.