Bilingual Healthcare Customer Service Representative, Russian-English

📋 Description

• Respond to incoming customer calls

• Thoughtfully engage with customers to comprehend their requirements

• Perform research across various systems to address inquiries

• Deliver clear and precise information to assist consumers in navigating healthcare options

• Handle a high volume of interactions while upholding quality and professionalism

• Adhere to a predetermined schedule, including specific breaks and lunch periods

⛳️ Requirements

• Minimum of 6 months experience in customer service

• Bilingual in English and Russian

• High school diploma or equivalent qualification

• Strong empathy, patience, and attentiveness to customer needs

• Comfortable using computer systems and Windows-based applications

• A dedicated home workspace free from distractions

• A secure, high-speed wired internet connection (minimum 25 mbps)

🏝️ Benefits

• Paid time off (PTO)

• Tuition reimbursement

• Health and wellness incentives