Bilingual Healthcare Customer Service Representative, Cantonese-English

📋 Description

• Respond to incoming calls from customers.

• Thoughtfully engage with customers to fully understand their needs.

• Perform research across various systems to address inquiries.

• Deliver clear and accurate information to assist consumers in navigating healthcare options.

• Handle a high volume of interactions while upholding quality and professionalism.

• Adhere to a set schedule, which includes designated breaks and lunches.

⛳️ Requirements

• Minimum of 6 months experience in customer service.

• Bilingual proficiency in English and Cantonese.

• High school diploma or its equivalent.

• Strong empathy, patience, and attentiveness to customer’s needs.

• Comfortable working with computer systems and Windows-based applications.

• A dedicated home workspace that is free from distractions.

• A secure, high-speed wired internet connection (minimum 25 mbps).

🏝️ Benefits

• Paid time off (PTO).

• Tuition reimbursement.

• Health and wellness incentives.