Bilingual Health Care Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Manage incoming and outgoing calls in a high-tech setting.

• Address general inquiries related to insurance and financial assistance.

• Process payments efficiently.

• Make and receive calls on behalf of the client to resolve billing and payment concerns using established work queues and call pools.

• Respond to information requests from patients/account holders in a professional and comprehensive manner.

• Facilitate payment arrangements or obtain payments on behalf of the client as necessary.

• Adhere to client-specific protocols and policies.

• Investigate and respond to client inquiries.

• Enter and track payment arrangements.

• Comply with FDCPA, FCRA, HIPAA, and other relevant regulations.

• Operate effectively in a fast-paced, deadline-driven, team-oriented environment.

• Provide bilingual support for calls.

⛳️ Requirements

• A minimum of 1 year of experience in a call center or customer service role with daily public interaction.

• Preferred knowledge or experience in medical terminology, patient billing, healthcare insurance, and/or healthcare administration.

• Proven ability to thrive in a fast-paced, deadline-oriented environment.

• Strong organizational capabilities.

• Ability to handle multiple tasks at once.

• Flexibility in scheduling and task assignments, including regular evening and Saturday shifts as needed.

• Capability to work effectively and collaboratively in a team environment.

• Bilingual candidates will offer additional support for bilingual calls.

• A broadband internet connection is required; DSL or dial-up is not acceptable.

• A hard-wired internet connection is mandatory; Wi-Fi or Wi-Fi hotspots are not permitted.

• Minimum internet speed of 40 Mbps download and 5 Mbps upload is required.

• A camera must remain on during training and scheduled shifts, except during designated breaks and lunch; thereafter as instructed by the supervisor or team expectations.

• Remote employees must reside in the United States and be located in one of the specified eligible states.

• Successful completion of all post-offer processing is mandatory.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• 401K with employer match.

• HSA/Flexible spending accounts.

• Paid time off starting at 90 days.

• Annual profit sharing.

• 7 paid holidays.

• Family-friendly events.

• Wellness programs and gym reimbursement.

• All necessary equipment and technical support will be provided.

• Opportunity to earn quarterly performance increases up to an additional $2.00/hr within the first 12 months.