Bilingual Front Desk, Insurance Verification Specialist – Psychiatry, TMS

This is a fully remote position, open to applicants in Brazil, +6 more countries.

📋 Description

• Manage between 50 and 150 incoming and outgoing patient calls daily utilizing Weave.

• Respond to treatment inquiries and coordinate appointment scheduling.

• Oversee provider calendars and assist prospective patients with psychiatry and TMS therapy intake processes.

• Support general administrative tasks as needed.

• Conduct appointment confirmations, cancellations, and rescheduling in both English and Spanish.

• Address non-clinical inquiries related to psychiatry, TMS therapy, and mental health services.

• Maintain precise patient records and streamline digital intake workflows.

• Update patient charts and handle daily calendar activities using Google Workspace and GoHighLevel.

• Confirm insurance eligibility and coverage information through payer platforms.

• Provide assistance with prior authorization paperwork.

• Identify administrative inefficiencies while ensuring high levels of patient satisfaction.

⛳️ Requirements

• Proficient in spoken and written English and Spanish, with a natural fluency.

• At least 2 years of direct experience supporting a U.S.-based medical practice in a front-office, administrative, or patient coordination role.

• Possess a cheerful, positive, warm, and confident phone demeanor.

• Demonstrated experience in managing inbound/outbound calls, patient scheduling, and delivering excellent customer service.

• Comfortable making outbound calls to potential patients, overcoming barriers to care, and directing leads towards appointment bookings.

• Proven capacity to work independently, complete tasks without ongoing supervision, and address operational challenges effectively.

• Strong knowledge of HIPAA regulations.

• A quiet, private, HIPAA-compliant home office environment.

• High-speed computer setup and a clear noise-canceling headset are required.

• Preferred: experience in patient acquisition, medical sales, or lead conversion.

• Preferred: familiarity with Direct Primary Care, Concierge Medicine, Medical Spa, Wellness, or Cash-Pay practice settings.

• Preferred: hands-on experience with recurring membership billing models and membership CRM/lead management platforms.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and development.

• Flexible working hours to support work-life balance.

• Comprehensive health benefits package.