Bilingual Disability Case Analyst/Case Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Proactively oversee a dedicated caseload while ensuring compliance with service level agreements and targeted turnaround times.

• Execute daily administrative responsibilities, which include prompt responses to emails and phone calls.

• Evaluate claims by considering contractual, medical, and vocational challenges.

• Cultivate relationships with plan sponsors, beneficiaries, treatment providers, and internal collaborators.

• Propel cases towards successful return to work or readiness for job resolution.

• Compose letters that convey relevant benefit-related information through analytical reasoning.

• Engage with plan members using resilience, emotional intelligence, and empathy.

• Deliver challenging claims-related decisions.

• Assist plan members during periods of illness, injury, and recovery.

• Assess medical, functional, vocational, and psychosocial aspects.

• Create recovery and return-to-work plans.

• Collaborate with clients, employers, and healthcare providers to achieve sustainable results.

⛳️ Requirements

• Fully proficient in both French and English.

• Capability to communicate in English and French to assist clients from various jurisdictions outside Quebec.

• A college or university degree in a healthcare field or equivalent work experience is advantageous.

• Ability to make effective and timely decisions under tight deadlines.

• Familiarity with disability management and/or group benefits is beneficial.

• Experience in a health-related domain is a plus.

• Comfortable and proficient in managing both incoming and outgoing calls.

• Exceptional organizational and prioritization abilities.

• Skills to assess medical, functional, vocational, and psychosocial factors.

• Capability to formulate recovery and return-to-work strategies.

• Knowledge in healthcare, emotional intelligence, critical thinking, problem-solving, and sound decision-making skills.

🏝️ Benefits

• Flexible work environment.

• Support for learning and career development.

• Well-being and inclusion initiatives.

• Health insurance.

• Dental insurance.

• Mental health benefits.

• Vision insurance.

• Short-term disability insurance.

• Long-term disability insurance.

• Life and AD&D insurance coverage.

• Adoption/surrogacy assistance.

• Wellness benefits.

• Employee/family assistance programs.

• Retirement savings plans.

• Pension scheme.

• Global share ownership plan with employer matching contributions.

• Financial education and counseling resources.

• Paid holidays.

• Vacation days.

• Personal days.

• Sick days.

• Statutory leaves of absence.

• Incentive programs and compensation tied to business and individual performance.