Bilingual Dental Billing, Patient Support Virtual Assistant

This is a fully remote position, open to applicants in Mexico, +5 more countries.

📋 Description

• Manage insurance claims, including the handling of appeals and denial resolutions.

• Confirm insurance eligibility and benefits, encompassing Medicare and Medicaid.

• Offer support for billing and follow-up on insurance matters.

• Professionally handle inbound and outbound calls from patients.

• Arrange and coordinate patient appointments.

• Execute virtual receptionist tasks and respond to patient inquiries appropriately.

• Process and manage patient referrals.

• Provide overall administrative support for the dental front office.

• Aid daily operations through Open Dental and Practice by Numbers.

⛳️ Requirements

• Bilingual proficiency in English and Spanish is mandatory and non-negotiable.

• Demonstrated experience within the U.S. dental industry is required.

• Familiarity with U.S. healthcare and dental insurance is essential.

• Practical experience in processing insurance claims is necessary.

• Experience in managing claim denials and appeals is required.

• Background in handling outstanding claims is needed.

• Strong expertise in verifying insurance eligibility and benefits.

• Experience with Open Dental or similar software is preferred.

• Comprehensive understanding of dental and insurance terminology in both languages.

• Confident and professional communication skills over the phone.

• Knowledge of HIPAA and patient confidentiality standards is required.

• Must be able to communicate clearly and professionally in written and spoken English.

• Relevant work experience is essential.

• Must be able to provide an NBI Clearance and/or Local Police Clearance before starting (mandatory).

• Availability for video meetings with the camera on as needed is required.

• Must have a reliable laptop or desktop computer.

• A stable high-speed internet connection (minimum 25 Mbps) is necessary.

• A noise-canceling headset is required.

• A working webcam for virtual meetings is essential.

• Must have a quiet and professional work environment.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to exceptional support for inquiries, guidance, contract issues, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to improve privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to internal HIPAA compliance training, cybersecurity modules, and certification to effectively manage PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Training on client communication, management, productivity systems, and best practices.

• Client-Approved U.S. Holidays: Contractors may observe U.S. holidays as per the client's needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be approved by the client; paid time off is optional and only offered by the client.

• Access to Tools & Resources: Includes templates, workflow guides, productivity tools, and client-specific SOP support.

• Optional Performance-Based Incentives: Some clients may provide bonuses, incentives, or increased hours based on performance.

• These resources and client-approved allowances are available to independent contractors; they do not constitute employee benefits.