Bilingual Dental Admin, Receptionist

This is a fully remote position, open to applicants in Peru.

📋 Description

• Manage incoming and outgoing patient communications in both English and Spanish.

• Address emails, texts, and patient queries in a professional and timely manner.

• Deliver friendly, empathetic, and patient-focused customer service.

• Conduct appointment reminders and follow-ups on treatment.

• Assist in enhancing patient engagement and acceptance of treatment.

• Efficiently schedule, confirm, reschedule, and oversee patient appointments.

• Coordinate calendars and enhance scheduling processes.

• Ensure patient information and appointment details are accurate and up-to-date.

• Facilitate smooth communication between patients and the dental staff.

• Verify insurance eligibility, benefits, and coverage prior to appointments.

• Aid in billing coordination and the posting of payments.

• Support the claims follow-up process and insurance documentation tasks.

• Assist patients in understanding coverage and payment-related information.

• Manage patient intake and update demographic information.

• Maintain precise digital records and documentation.

• Provide support for data entry, reporting, and administrative tasks.

• Ensure all records are organized and comply with HIPAA regulations.

• Assist with additional operational duties to enhance office efficiency.

⛳️ Requirements

• Proficient in both English and Spanish (verbal and written) — REQUIRED.

• English proficiency level: C1 or above is mandatory.

• At least 1–2 years of experience in: U.S. dental administration, U.S. healthcare administration, dental front desk support, medical scheduling, or insurance coordination.

• Strong comprehension of: dental workflows, insurance verification, appointment scheduling, and patient communication.

• Experience with dental PMS platforms such as: Dentrix, Eaglesoft, Open Dental, or similar systems.

• Excellent multitasking and organizational skills.

• Exceptional attention to detail and professionalism.

• Ability to work independently in a remote setting.

• Strong sense of accountability, confidentiality, and adherence to HIPAA compliance.

🏝️ Benefits

• Fully remote position supporting U.S.-based dental operations.

• Opportunities for long-term growth within healthcare administration.

• Collaborative and supportive team atmosphere.

• Chance to develop expertise in dental operations and patient coordination.

• High-impact role contributing to patient experience and clinic efficiency.