Bilingual CX Solutions Regulatory Staff

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary liaison and trustworthy representative of Sunrun to third-party regulatory bodies and complaint departments of oversight agencies.

• Foster and sustain positive, proactive relationships built on transparency, trust, and mutual respect.

• Establish Sunrun as a leader in the industry by demonstrating high standards, reliability, and dedication to customers.

• Champion practices that promote trust and accountability throughout the sector.

• Collaborate with Sunrun’s policy and legal teams on regulatory strategies, compliance initiatives, and external communications.

• Mitigate escalations by proactively identifying and addressing potential regulatory issues.

• Oversee resolution processes in accordance with regulatory standards.

• Work alongside regional CX Solutions staff and internal business leaders to exchange best practices, overcome obstacles, and align on regional challenges and opportunities.

• Influence, implement, and manage processes tailored to the region that support regulatory compliance, customer satisfaction, and operational efficiency.

• Track trends and issues within the assigned region and provide actionable insights to leadership.

• Lead or contribute to region-specific projects with regulatory or financial significance.

• Promote continuous improvement and operational excellence throughout the organization.

⛳️ Requirements

• A high school diploma or equivalent education is required; a Bachelor’s degree is preferred.

• A minimum of 6 years of relevant work experience.

• Preferred experience in customer success, project management, planning, or coordination.

• Exceptional written and verbal communication skills.

• Required bilingual proficiency in Spanish and English, both written and spoken.

• Capability to articulate complex issues to a diverse audience through email, conference calls, one-on-one interactions, and group settings.

• Ability to independently manage multiple cases with minimal supervision in a fast-paced environment.

• Strong skills in managing and prioritizing numerous deadlines.

• Comfortable engaging with all management levels and building relationships across teams and with key stakeholders.

• High proficiency in Google Suite, Excel, and PowerPoint.

• Familiarity with Salesforce is preferred.

• Outstanding organizational and time management abilities.

• Keen attention to detail and a willingness to acquire new skills.

• Capability to perform standard office duties and operate office equipment, including computers.

• Ability to engage and participate in meetings.

🏝️ Benefits

• Medical/Dental/Vision Insurance

• Life Insurance

• Disability Insurance

• 401k Plan + Company Match

• Stock Purchase Plan

• Paid Vacations/Holidays

• Paid Baby Bonding Leave

• Employee Discounts

• PowerU - 100% Funded Education Programs

• Employee Donation Matching

• Volunteer Hour Rewards