Bilingual Customer Support Specialist

This is a fully remote position, open to applicants in Kentucky, +4 more states.

📋 Description

• Manage inbound interactions within a contact center focused on energy efficiency.

• Deliver customer service, schedule visits, enroll customers, educate on program offerings, provide technical support, online assistance, and offer status updates.

• Support various utility programs across multiple platforms.

• Navigate a diverse range of support scripts, talking points, and usage guides.

• Address chat and email interactions for relevant programs.

• Monitor personal performance data and progress in real time.

• Balance customer support tasks while operating multiple platforms concurrently.

• Stay on the phone for the entire duration of the scheduled shift.

⛳️ Requirements

• High School Diploma or GED is required.

• Bilingual proficiency in English and Spanish is required.

• A minimum of 6 months of experience in a customer-facing role is necessary.

• Experience in a call center environment, particularly in inbound/outbound sales, is preferred.

• Ability to type at least 35 words per minute.

• No issues with attendance or punctuality.

• Capability to excel in a fast-paced environment while managing multiple platforms simultaneously.

• Experience with handling inbound or outbound voice calls.

• Proficiency in navigating a script effectively.

• Ability to assist customers with technical inquiries.

• Willingness to adhere to a fixed schedule with designated lunch and break times.

• Strong appreciation for performance goals and metrics.

• A customer service-focused approach with a sales-oriented mindset.

• Must have a dedicated home office space free from personal interruptions.

• Home internet must meet minimum speeds of 10 Mbps upload and 20 Mbps download with 99% latency.

• Ability to connect the internet directly to the router using a hardwired connection.

• Two power outlets are required.

• Must have authorization to work in the location of the position without employer sponsorship.

• Successful candidates must pass pre-employment checks.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Company-sponsored health care concierge service.

• 401(k) plan with company matching.

• Paid time off for vacation, sick leave, personal time, and parental leave.

• Paid Volunteer Time.

• Employee Recognition Program – convert recognition points into gift cards.

• Employee Assistance Program.

• Access to on-demand training courses.

• Company-provided laptop, software, and all necessary equipment.

• Monthly internet stipend of $65.