Bilingual Customer Support Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Address customer inquiries through phone, email, and support channels.

• Assist customers with inquiries regarding their order status.

• Provide support for subscription and account management requests.

• Guide customers in navigating services and available resources.

• Escalate inquiries as necessary.

• Maintain precise records and documentation of customer interactions.

• Deliver compassionate and professional customer service.

• Achieve quality, productivity, and customer satisfaction targets.

• Adhere to all customer privacy and compliance regulations.

⛳️ Requirements

• Proficient in English and Spanish communication skills.

• At least 1 year of experience in customer service or a call center environment.

• Excellent telephone communication abilities.

• Strong written communication skills in a professional context.

• Demonstrate empathy and patience when assisting customers.

• Detail-oriented with a keen attention to accuracy.

• Capability to work independently in a remote setting.

• Comfortable engaging in discussions about sensitive wellness-related topics in a professional and respectful manner.

• Required to have an additional screen, a headset, and a reliable, wired internet connection.

• Experience in telehealth support is a plus.

• Background in healthcare support is advantageous.

• Familiarity with pharmacy support is beneficial.

• Experience in e-commerce customer service is a plus.

• Knowledge of Dialpad, Zendesk, Freshdesk, or similar platforms is preferred.

• Must successfully complete every stage of the hiring process.

• Strong written and verbal communication skills in English are essential.

🏝️ Benefits

• Weekly payment.

• Laptop provided.