Bilingual Customer Support Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Address customer inquiries through phone, email, and support channels

• Assist customers with questions regarding order status

• Provide support for subscription and account management requests

• Aid customers in navigating services and available resources

• Escalate inquiries as necessary

• Keep accurate records and documentation of customer interactions

• Deliver compassionate and professional customer service

• Achieve quality, productivity, and customer satisfaction objectives

• Adhere to all customer privacy and compliance guidelines

• Complete the application form, prescreen questionnaire, video interview, live interview, and final interview

⛳️ Requirements

• Proficient in both English and Spanish communication

• At least 1 year of experience in customer service or call center roles

• Excellent phone communication abilities

• Strong skills in professional written communication

• Demonstrated empathy and patience when assisting customers

• High attention to detail

• Capability to work independently in a remote setting

• Comfortable discussing sensitive wellness-related topics with professionalism and respect

• Must possess an additional screen

• Must have a headset

• Must maintain a stable, wired internet connection

• Completion of every stage of the hiring process is required

• Strong written and verbal English communication skills

• Resumes are required to be submitted in English

• Experience in telehealth support is a plus

• Experience in healthcare support is a plus

• Experience in pharmacy support is a plus

• E-commerce customer service experience is a plus

• Familiarity with Dialpad, Zendesk, Freshdesk, or similar platforms is a plus

🏝️ Benefits

• Paid on a weekly basis

• Laptop provided