Bilingual Customer Support Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Address customer inquiries through phone, email, and support channels.

• Assist customers with queries regarding order status.

• Provide support for subscription and account management requests.

• Guide customers in navigating services and available resources.

• Escalate inquiries when necessary.

• Keep accurate customer records and documentation.

• Deliver compassionate and professional customer service.

• Achieve quality, productivity, and customer satisfaction targets.

• Adhere to customer privacy and compliance regulations.

• Assist customers utilizing approved resources, established processes, and company guidelines without offering medical advice.

⛳️ Requirements

• Proficient in English and Spanish communication skills.

• At least 1 year of experience in customer service or a call center environment.

• Excellent phone communication abilities.

• Strong professional written communication skills.

• Demonstrate empathy and patience when helping customers.

• High attention to detail.

• Capability to work independently in a remote setting.

• Comfortably discuss sensitive wellness-related topics in a professional and respectful manner.

• Must have an additional screen, a headset, and a stable, wired internet connection.

• Completion of every stage of the hiring process is required.

• Strong written and verbal communication skills in English.

• Resume must be submitted in English.

• Experience in telehealth support is a plus.

• Background in healthcare support is advantageous.

• Experience in pharmacy support is beneficial.

• E-commerce customer service experience is a plus.

• Familiarity with Dialpad, Zendesk, Freshdesk, or similar platforms is a bonus.

🏝️ Benefits

• Weekly payment.

• Laptop provided.

• Remote work arrangement.