Bilingual Customer Support Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Address customer inquiries through phone, email, and support channels

• Assist customers with inquiries regarding order statuses

• Support requests related to subscriptions and account management

• Guide customers in navigating services and available resources

• Escalate inquiries when necessary

• Maintain precise customer records and documentation

• Provide empathetic and professional customer service

• Achieve quality, productivity, and customer satisfaction targets

• Adhere to all customer privacy and compliance regulations

• Assist customers across e-commerce and telehealth services using approved resources, established processes, and company policies

• Complete all phases of the hiring process: application form, prescreen questionnaire, video interview, live interview, and final interview

⛳️ Requirements

• Proficient in English and Spanish communication

• At least 1 year of experience in customer service or a call center

• Excellent communication skills over the phone

• Strong professional written communication abilities

• Display empathy and patience when assisting customers

• High attention to detail

• Ability to work independently in a remote setting

• Comfortable discussing sensitive wellness topics in a professional and respectful manner

• Must possess an additional screen, a headset, and a stable, wired internet connection

• Experience in telehealth support (preferred)

• Background in healthcare support (preferred)

• Experience in pharmacy support (preferred)

• Familiarity with e-commerce customer service (preferred)

• Experience with Dialpad, Zendesk, Freshdesk, or similar platforms (preferred)

• Strong written and verbal communication skills in English

• Resume must be submitted in English

🏝️ Benefits

• Paid weekly

• Laptop provided