Bilingual Customer Support Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Address customer inquiries through phone, email, and support channels.

• Assist customers with questions regarding their order status.

• Provide support for subscription and account management requests.

• Guide customers in navigating services and available resources.

• Escalate inquiries when necessary.

• Ensure the accuracy of customer records and documentation.

• Deliver compassionate and professional customer service.

• Achieve quality, productivity, and customer satisfaction objectives.

• Adhere to all customer privacy and compliance regulations.

⛳️ Requirements

• Proficient in both English and Spanish communication skills.

• At least 1 year of experience in customer service or a call center environment.

• Excellent phone communication abilities.

• Strong professional written communication skills.

• Demonstrated empathy and patience when assisting customers.

• Keen attention to detail.

• Capability to work independently in a remote setting.

• Comfort in discussing sensitive wellness-related topics with professionalism and respect.

• Additional screen required.

• Headset required.

• Stable, wired internet connection necessary.

• English resumes are mandatory.

• Must complete every stage of the hiring process.

• Experience in telehealth support (preferred).

• Experience in healthcare support (preferred).

• Experience in pharmacy support (preferred).

• E-commerce customer service experience (preferred).

• Familiarity with Dialpad, Zendesk, Freshdesk, or similar platforms (preferred).

🏝️ Benefits

• Weekly pay.

• Laptop provided.