Bilingual Customer Success Representative

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Make outbound follow-up calls to clients at different stages of their journey.

• Ensure regular communication with both active and inactive clients.

• Reconnect with individuals who need extra support or motivation.

• Follow up after consultations, workshops, community events, and appointments.

• Establish trust through personalized and proactive engagement.

• Address general inquiries and connect clients with the appropriate resources and services.

• Schedule and confirm appointments effectively.

• Dispatch appointment reminders via phone, SMS, email, and CRM workflows.

• Assist clients in gathering necessary documentation.

• Organize follow-up meetings with advisors and program staff.

• Monitor client progress and ensure that subsequent steps are completed.

• Welcome new community members into the organization.

• Maintain ongoing communication to foster participation and achieve successful outcomes.

• Keep accurate client records in the CRM system.

• Track overdue follow-ups and inactive records diligently.

• Follow up with referral partners and community organizations.

⛳️ Requirements

• Proficient in both English and Spanish (spoken and written).

• At least 1 year of experience in Customer Service, Client Success, Community Outreach, Relationship Management, or Nonprofit Services.

• Exceptional verbal and written communication skills.

• Strong phone communication capabilities and relationship-building skills.

• Comfortable with making a high volume of outbound calls.

• Experience with CRM systems.

• Excellent organizational skills and attention to detail.

• Ability to work independently in a remote setting.

🏝️ Benefits

• Fully remote position.

• Flexible part-time schedule.

• Opportunity to make a genuine impact in people's lives.

• Mission-driven and purpose-focused work environment.

• Collaborative and supportive team atmosphere.