Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Provide an exceptional customer service experience.

• Handle incoming customer calls.

• Assist in resetting passwords.

• Support account creation.

• Facilitate document uploads.

• Respond to general inquiries.

• Interact with customers via phone and address online chat requests.

• Aid customers in managing their accounts.

• Confirm coverage eligibility and evaluate healthcare options.

⛳️ Requirements

• Entry-level position.

• Bilingual customer service skills.

• Capability to respond to customer calls and online chat messages.

• Skills to reset passwords and assist with account creation.

• Proficiency in uploading documents.

• Ability to help customers manage their accounts effectively.

• Competence in verifying coverage eligibility and reviewing healthcare options.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with options for pre-tax and Roth post-tax contributions.

• Life Insurance (Voluntary Life & AD&D for employees and their dependents).

• Short-term and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).