Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Provide exceptional customer service experiences.

• Respond to customer phone calls.

• Assist with password resets.

• Help customers set up new accounts.

• Upload necessary documents.

• Address general inquiries.

• Interact with customers via phone and respond to online chat questions.

• Support customers in managing their accounts.

• Confirm eligibility for coverage and review healthcare options.

• Develop innovative solutions to consumer challenges.

• Identify, assess, and resolve issues promptly.

• Stay updated on company products, services, and policies.

• Adapt to evolving project and program changes.

• Consistently embody corporate values.

• Complete necessary self-study, training, and examinations.

• Adhere to regulated communication standards across all channels.

• Interpret and comply with established procedures and policies.

• Enter customer information into a database.

• Carry out various administrative tasks as assigned.

⛳️ Requirements

• This is an entry-level role.

• Bilingual proficiency in English and Spanish is required.

• Extensive self-study, training, and assessments are necessary.

• Candidates must pass required examinations to advance through training and certifications.

• Ability to adhere to regulated communication standards.

• Capacity to interpret and follow established procedures and policies.

• Proficient in entering customer data into a database.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with pre-tax and Roth post-tax contribution options.

• Life Insurance (Voluntary Life & AD&D for employees and dependents).

• Short-term and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).