Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage incoming customer calls and chat inquiries in both English and Spanish.

• Support customers in creating accounts, resetting passwords, and uploading documents.

• Respond to general inquiries and assist customers in managing their accounts.

• Confirm eligibility for coverage and assess healthcare plan options.

• Precisely log customer interactions and enter data into internal systems.

• Resolve basic issues and provide prompt solutions.

• Adhere to established policies and procedures within a regulated environment.

• Maintain adaptability as processes and programs change.

⛳️ Requirements

• Bilingual proficiency in Spanish and English (mandatory).

• Previous experience in customer service or call center settings is preferred.

• Strong computer skills and capability to navigate various systems.

• Comfortable managing high call volumes and multitasking effectively.

• Ability to deliver professional and supportive customer service.

• A quiet, professional workspace is necessary.

• Availability needed between 7:45 AM and 10:00 PM in your respective time zone.

• Must complete all required training, testing, and certifications.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan – Options for both pre-tax and Roth post-tax contributions.

• Life Insurance (Voluntary Life & AD&D for the employee and dependents).

• Short-term and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits available.

• Access to an Employee Assistance Program.

• Time Off/Leave (PTO, Vacation, or Sick Leave).