Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Provide exceptional customer service experiences.

• Respond to customer inquiries via phone.

• Assist in resetting passwords.

• Help customers create new accounts.

• Upload necessary documents.

• Address general customer questions.

• Interact with customers over the phone and respond to online chat queries.

• Aid customers in managing their accounts.

• Verify customer eligibility for coverages and discuss healthcare options.

• Develop innovative solutions to consumer challenges.

• Diagnose, evaluate, and resolve issues promptly.

• Become knowledgeable about the company, products, and policies.

• Show adaptability and embrace changes in project or program updates.

• Consistently embody corporate values.

• Complete necessary self-study, training, testing, examinations, and certifications.

• Follow regulated communication guidelines across all platforms.

• Understand and adhere to established procedures and policies.

• Enter customer details into a database.

• Carry out various assigned administrative tasks.

⛳️ Requirements

• This is an entry-level position.

• Bilingual capabilities are essential for customer service.

• Significant self-study, training, and testing will be required.

• Progression through training and certifications is contingent upon passing necessary exams.

• Must adhere to regulated communication guidelines.

• Ability to interpret and comply with established procedures and policies.

• Proficient in using databases for entering customer information.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with options for pre-tax and Roth post-tax contributions.

• Voluntary Life Insurance and AD&D for employees and their dependents.

• Short-term and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off (PTO), vacation, or sick leave.