Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Provide exceptional customer service experiences.

• Respond to customer phone inquiries.

• Facilitate password resets.

• Assist in account creation.

• Upload necessary documents.

• Address general inquiries.

• Interact with customers via phone and respond to online chat questions.

• Aid customers in managing their accounts.

• Confirm eligibility for coverage options and assess healthcare alternatives.

⛳️ Requirements

• This is an entry-level position.

• Must possess bilingual customer service skills; specific language requirements are not specified.

• Capability to handle customer calls and online chat communications.

• Proficiency in resetting passwords and aiding with account setup.

• Skill in uploading documents.

• Ability to assist customers in managing their accounts.

• Competence in verifying coverage eligibility and evaluating healthcare options.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Coverage for Critical Illness, Accident, and Hospital expenses.

• 401(k) Retirement Plan with options for Pre-tax and Roth post-tax contributions.

• Voluntary Life Insurance and Accidental Death & Dismemberment (AD&D) for employees and their dependents.

• Short-term and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave options including PTO, vacation, and sick leave.