Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Provide exceptional customer service experiences.

• Respond to customer phone calls.

• Assist with password resets.

• Support customers in creating accounts.

• Upload necessary documents.

• Address general inquiries.

• Interact with customers via phone and respond to online chat questions.

• Aid customers in managing their accounts.

• Verify coverage eligibility and review healthcare options.

• Develop innovative solutions to consumer challenges.

• Diagnose, evaluate, and resolve issues promptly.

• Maintain in-depth knowledge of the company, products, and policies.

• Adjust to evolving project and program updates.

• Consistently embody corporate values.

• Complete necessary self-study, training, assessments, and certifications.

• Follow regulated communication guidelines across all platforms.

• Interpret and adhere to established procedures and policies.

• Enter customer information into a database.

• Carry out various administrative tasks as assigned.

⛳️ Requirements

• This is an entry-level position.

• Extensive self-study, training, and testing are required.

• Progression through training and certifications is contingent upon passing necessary exams.

• Must adhere to regulated communication guidelines.

• Ability to interpret and follow defined procedures and policies is essential.

• Capability to manage customer calls, online chat inquiries, account management, database entry, and administrative responsibilities.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with both pre-tax and Roth post-tax contributions available.

• Life Insurance options (Voluntary Life & AD&D for employees and their dependents).

• Short and long-term disability insurance.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).