Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +2 more states.

📋 Description

• Successfully complete a virtual paid training program that requires passing weekly tests.

• Act as the main point of contact for customers with inquiries regarding their utility service.

• Typical questions involve starting or stopping service, billing inquiries, and payment support.

• Deliver outstanding customer service by addressing questions, resolving issues, and guiding customers through solutions.

• Maintain a comprehensive understanding of products, services, and policies to assist customers effectively.

• Accurately record customer interactions and transactions across all tools and platforms.

• Work collaboratively with other departments to resolve customer concerns and escalate complex issues when necessary.

• Aim to surpass customer satisfaction goals and performance metrics.

• Continuously look for ways to enhance the customer experience and streamline processes.

• Stay informed about product knowledge and industry trends to better assist customers.

• Ability to operate within defined hours of operation, with flexibility required on weekends and holidays.

⛳️ Requirements

• Must be at least 18 years old.

• High School Diploma or equivalent qualification.

• Ability to stay engaged on the phone throughout your shift with minimal distractions and constant sedentary work.

• Proficient with technology, capable of efficiently managing multiple windows and tabs while providing a Best-In-Class Customer Experience over the phone.

• Excellent attendance record to ensure availability when our customers need assistance.

🏝️ Benefits

• Paid Training

• Medical, Dental, and Vision Insurance

• Paid Time Off

• Employee Discounts