Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Accountable for addressing patient inquiries concerning account charges, insurance payments, and outstanding balances.

• Execute clerical tasks, including collecting due balances and recording payments to accounts.

• Uphold stringent confidentiality regarding Patient Health Information (PHI) and adhere to HIPAA regulations.

• Provide assistance to facilities, payers, and patients with inquiries through phone communication.

• Establish payment plans upon patients' requests.

• Relay questions and/or concerns to the Lead and Supervisor when required.

⛳️ Requirements

• A minimum of 1 year of Customer Service/Call Center experience, preferably in the medical or healthcare field.

• Familiarity with Explanation of Benefits (EOBs) is preferred.

• Detail-oriented, self-driven, problem-solving individual who thrives in a team setting.

• Capable of efficiently navigating multiple computer screens and browsers with accuracy.

• Ability to perform excellently in a fast-paced team environment.

• Exceptional communication skills and a professional demeanor.

🏝️ Benefits

• Medical/Dental/Vision/Life Insurance

• Company Matched 401k Plan

• Employee Stock Ownership Plan

• Paid Time Off + Paid Holidays

• Employee Assistance Program