Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Respond to incoming calls efficiently and professionally on behalf of business clients.

• Demonstrate fluency in both English and Spanish.

• Accurately take and relay messages to clients in real time.

• Schedule appointments and offer general client support as per client instructions.

• Adhere to specific call-handling protocols provided by clients with precision and consistency.

• Ensure a warm, efficient, and courteous experience for every caller.

⛳️ Requirements

• Proficiency in English and Spanish, both spoken and written.

• High school diploma or equivalent qualification.

• Strong empathy, active listening skills, and professional telephone etiquette.

• High attention to detail.

• Capability to type accurately while engaged in a call.

• Access to a reliable internet connection.

• A dedicated workspace to maintain a professional environment.

• Dependability and consistent attendance in a 24/7 operational setting.

• Availability to work on at least one weekend day.

🏝️ Benefits

• Comprehensive training provided.

• Opportunities for advancement within AnswerHero.

• Supportive team culture.

• Engaging and meaningful work.

• Competitive compensation with a bilingual premium.

• Flexible work arrangements, including remote options.

• Medical, dental, and vision coverage.

• Accrual-based Paid Time Off (PTO).

• Paid federal holidays each year.

• Equipment provided by the company.