Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Respond to incoming calls swiftly and professionally for business clients.

• Exhibit fluency in both English and Spanish.

• Accurately record clear messages and communicate them to clients in real time.

• Organize appointments and deliver general client support according to client specifications.

• Adhere closely to client-specific call-handling protocols with care and consistency.

• Provide a warm, efficient, and courteous experience with every call.

⛳️ Requirements

• Proficiency in both English and Spanish, both spoken and written.

• High school diploma or its equivalent.

• Strong empathy, active listening skills, and professional telephone etiquette.

• Keen attention to detail and the ability to type accurately during calls.

• Reliable internet connection and a dedicated workspace.

• Dependability and regular attendance in a 24/7 operational environment.

• Availability to work at least one weekend day.

• Capability to complete a brief bilingual language assessment in both English and Spanish.

🏝️ Benefits

• Comprehensive training provided.

• Opportunities for advancement and future prospects within AnswerHero.

• Supportive team environment.

• Competitive compensation plus a bilingual premium.

• Flexible work arrangements: Remote-friendly options available.

• Medical, dental, and vision insurance.

• Accrual-based Paid Time Off (PTO).

• Paid federal holidays each year.

• Equipment provided by the company.