Bilingual Customer Service, Rebate Processing Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Offers fundamental troubleshooting and suggests solutions.

• Performs data entry by inputting information into various database applications.

• Receives data and source documents, compiles, organizes, interprets, and verifies information for entry.

• Maintains both electronic and physical filing systems for applications, rebates, and other supporting documents.

• Communicates effectively as part of a team approach with other departments to serve customers.

• Engages in customer service activities, including responding to emails and phone calls.

• Delivers outstanding customer service and call handling in a customer-focused environment.

• Protects confidential customer information.

• May provide peer training and job shadowing support to colleagues as assigned within the area of responsibility.

• Willing to assist with any program within the department as assigned.

• Performs additional tasks as assigned.

⛳️ Requirements

• A minimum of a high school diploma or equivalent is required.

• Proficient in both English and Spanish.

• Must be available for an 8-hour shift as scheduled between 8 am and 6 pm.

• At least 6 months of relevant work experience in a call center environment is necessary.

• Skilled in 10-key data entry from a computer keyboard.

• Familiarity with various Microsoft programs, including Word, Excel, and Access.

• Strong attention to detail is essential.

• Excellent organizational and prioritization abilities, with the capability to manage multiple tasks.

• Outstanding written and verbal communication skills.

• A positive, customer-friendly attitude is required.

• Must be able to follow instructions as provided.

• Reliable high-speed internet service is required, along with the ability to maintain a secure, consistent home internet connection that supports daily job functions, including video conferencing and collaboration tools. A minimum internet speed of 50 Mbps download and 5 Mbps upload is necessary, with 70+ Mbps download preferred. Connection stability is crucial. Satellite and mobile internet connections may not offer the reliability needed for roles with frequent video conferencing, VoIP communications, or other real-time collaborative tasks.

• Previous experience in a data entry processing and customer-centric call center environment is preferred.

• Experience in energy efficiency or utility sectors is a plus.

🏝️ Benefits

• Resource Innovations is an Equal Opportunity Employer, dedicated to providing equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status.

• Competitive salaries based on a candidate's skills, experience, and qualifications for the position.

• Eligibility for discretionary annual bonuses.

• A comprehensive benefits package designed to enhance health, financial security, and work-life balance.

• Three weeks of paid vacation each year.

• Paid holidays.

• 401(k) retirement plan with employer matching.

• Coverage for medical, dental, and vision.

• Parental leave.

• Employee assistance program.

• Commuter benefits.

• Additional supplemental offerings.