Bilingual Customer Consultant, German – English

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Assisting German-speaking clients through phone, email, and chat channels

• Diagnosing technical and account-related challenges

• Aiding users in navigating the platform's features and functionalities

• Guaranteeing an outstanding customer experience during every interaction

• Collecting customer feedback to facilitate service enhancements

⛳️ Requirements

• Proficient in German and English (C1/C2 level)

• Previous experience in customer support is advantageous

• Excellent communication and problem-solving abilities

• Capability to thrive in a dynamic digital setting

• Customer-oriented attitude

🏝️ Benefits

• Health insurance

• Multicultural and international work environment

• Opportunities for career advancement

• Permanent contract offered after 6 months

• Flex Work Allowance: €60

• Meal Allowance: €10.20/day (approximately €214/month)