Bilingual Customer Agent, Croatian, Slovenian

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Provide professional customer support to clients who speak Croatian and Slovenian through phone, email, and live chat in a BPO setting.

• Address customer inquiries, complaints, and service requests efficiently.

• Record customer interactions and case information in CRM and ticketing systems.

• Forward complex or unresolved issues to internal teams or supervisors for resolution.

• Maintain a thorough understanding of client products, services, and policies.

• Achieve or surpass response time, customer satisfaction, and quality assurance KPIs.

• Work collaboratively with team leaders and colleagues throughout the BPO operation.

• Engage in training, product updates, and performance coaching sessions.

⛳️ Requirements

• Native or fluent Croatian, both spoken and written.

• Professional or native-level bilingual proficiency in Croatian and Slovenian.

• A valid EU passport is required.

• Previous experience in customer service, contact centers, or BPO/outsourcing is highly beneficial.

• Excellent communication skills with the ability to handle diverse customer interactions in a professional manner.

• Access to a reliable high-speed internet connection.

• A suitable, quiet home working environment located in Bulgaria.

• Proficient in standard computer applications.

• Competent in navigating CRM platforms.

🏝️ Benefits

• Competitive monthly salary in line with industry standards in the BPO sector.

• Fully paid training provided.

• Comprehensive health insurance coverage.

• Fully paid relocation package, including flight, transfer, and hotel accommodations.

• Monthly performance bonus opportunities.

• A supportive, multicultural remote working environment.

• Genuine opportunities for career development.