Bilingual Client Success, Spanish & English

This is a fully remote position, open to applicants in Ecuador.

📋 Description

• Manage customer inquiries through phone, email, and chat according to established SOPs.

• Utilize TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for everyday operations.

• Escalate and delegate issues to the appropriate departments as necessary.

• Record, review, and follow up on customer requests and their resolutions.

• Investigate, research, and deliver accurate solutions to customer issues.

• Update and maintain customer records during interactions.

• Address inquiries related to collections and billing, including payment plans, account balances, and overdue payments.

• Clarify charges, generate statements, and handle billing adjustments.

• Manage service cancellations while implementing retention strategies and resolving issues.

⛳️ Requirements

• Fully Bilingual/Native in Spanish & English communication skills.

• Knowledge of the United States credit industry, including credit cards, lines of credit, and personal loans.

• Customer-centric approach with an empathetic understanding of their needs.

• Strong communication skills along with a solution-oriented mindset.

• A strong desire to learn and adapt to TCP’s technological suite.

🏝️ Benefits

• Full-time permanent position.

• 100% remote work with a fantastic work environment.

• Paid training for one month, scheduled Monday to Friday (09:00 AM to 06:00 PM Eastern Time).

• Opportunities for employee development, management training, coaching, and upskilling.

• Flexible accruing paid time off.

• Company holidays.

• Birthday time off.

• Eligible for health benefits after one (01) year of employment.