Bilingual Case Manager – Legal Support

This is a fully remote position, open to applicants in Brazil, +6 more countries.

📋 Description

• Perform regular client check-ins to discuss progress in medical treatment.

• Respond to general inquiries regarding case status and keep clients engaged to avoid interruptions in care.

• Request, monitor, and obtain medical records and billing statements from providers through platforms such as ChartSwap and direct phone communications.

• Accurately document information in the CRM system.

• Communicate with insurance adjusters about claim setup, PIP/MedPay, liability issues, and property damage.

• Maintain detailed case notes, deadlines, and treatment schedules.

• Highlight files that are ready for demand to the attorney.

• Assist with incoming inquiries, web leads, and text messages.

• Collect case facts and conduct initial screening interviews.

• Oversee electronic signatures for retainer agreements.

⛳️ Requirements

• At least 1 year of direct experience in a U.S. law firm as a Case Manager Assistant, Paralegal, or Intake Specialist; experience on the plaintiff-side in Personal Injury or litigation is preferred.

• Strong understanding of the Personal Injury case lifecycle: intake, treatment, records and bills collection, demand, negotiation, and settlement.

• Direct experience in requesting and tracking medical records and liaising with insurance adjusters regarding claims, MedPay/PIP, and liability matters.

• Exceptional bilingual proficiency in English and Spanish, showcasing a warm, empathetic, and calm phone demeanor.

• Strong written communication skills in English; summaries and case notes must be clear enough for the attorney to act on without needing further clarification.

• Practical experience with legal case management software (such as Filevine, CASEpeer, Clio, Litify, SmartAdvocate, or similar) and e-signature tools.

• A quiet remote workspace equipped with a noise-canceling headset, high-speed internet, and backup power/internet systems.

• Availability for a schedule from 9am to 5pm PST.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Flexible work environment with remote options.

• Opportunities for professional development and growth.

• Supportive team culture and collaborative work atmosphere.