Bilingual Call Center Representative – Medical

This is a fully remote position, open to applicants in United States.

📋 Description

• Support members via phone regarding inquiries about healthcare benefits, eligibility, and available services.

• Provide friendly and professional customer service in both English and Spanish.

• Investigate member inquiries, resolve issues, and guide members through their next steps.

• Precisely record customer interactions and solutions in company systems.

• Collaborate with teammates and management to ensure a positive customer experience.

⛳️ Requirements

• Proficient in both English and Spanish, with the ability to assist customers professionally in each language.

• Minimum of one year experience in a call center or contact center setting, providing phone assistance to customers.

• Excellent communication, active listening, and problem-solving capabilities.

• Comfortable using multiple computer systems while assisting customers over the phone.

• Ability to function effectively in a fully remote work setting.

• Candidates who are selected to proceed must complete a pre-employment assessment.

🏝️ Benefits

• Thorough training and continuous support.

• Extensive training and ongoing coaching opportunities.

• Chances to learn, grow, and advance your career.

• Flexible working arrangements.

• Opportunities for professional and career development.

• 401(k) employer matching.

• Comprehensive health benefits.

• Educational assistance.

• Access to leadership and technical development academies.