Bilingual Benefits Customer Service Representative – Spanish or French

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Assist Spanish or French and English client members throughout the enrollment process.

• Support the chat and message center as you acquire further experience.

• Deliver exceptional customer service from a remote work setting.

• Establish rapport and address customer needs with empathy.

• Tailor customer service methods to accommodate various member communication styles and personalities.

• Protect confidential information in compliance with HIPAA and Data Privacy regulations.

• Simplify health, welfare, and pension terminology into easy-to-understand explanations for customers.

• Keep thorough and precise call and case documentation in English.

⛳️ Requirements

• Proficient in Spanish or French.

• Transition effortlessly between Spanish or French and English calls.

• Capable of promptly evaluating member issues and devising responses or solutions using analytical and problem-solving abilities.

• Ability to function in a structured setting – adhere to designated work schedules and breaks/lunches, follow protocols, and maintain standards of excellence.

• Strong attention to detail, capable of multitasking, and skilled in organizing work.

• Familiarity with Microsoft Office applications.

• Typing speed of at least 30 words per minute.

• Previous experience in a customer service role.

• High School diploma is mandatory.

• An Associate or Bachelor’s degree is a plus.

• Background in a call center environment is preferred.

🏝️ Benefits

• WTW 401(k) Savings Plan.

• Employee Assistance Program (EAP).

• Commuter Accounts program.