Bilingual Automotive Software Onboarding Specialist – Fixed Ops

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist clients in enhancing operational efficiency and ensuring workflow consistency through proficient use of PBS v10 Apex.

• Acquire and deepen knowledge of all functionalities within the PBS v10 Apex software and the training processes for customers.

• Support clients during the deployment, transition, and integration of PBS v10 Apex into daily dealership operations.

• Conduct virtual training sessions for customers focusing on assigned modules.

• Promote product utilization by emphasizing best practices, fostering engagement, and enabling customers to leverage all features of PBS v10 Apex.

• Conduct follow-up with clients post-training to aid retention, adoption, and long-term success with the software.

• Identify areas where customers may have gaps in usage or understanding and provide guidance to enhance confidence, efficiency, and overall adoption.

• Foster a positive relationship with clients by identifying their needs and ensuring they are fulfilled.

• Respond promptly to internal and external training inquiries.

• Document issues and investigate problems that arise, escalating them to the appropriate teams as necessary.

• Monitor the v10 Apex queue effectively.

• Keep documentation updated as departmental processes evolve.

• Share knowledge within the assigned module and across the v10 Apex team.

• Take initiative in learning new products to enhance expertise.

• Demonstrate a commitment to continuous education and cross-training.

• Carry out additional duties and responsibilities as required.

⛳️ Requirements

• Proficient in both French and English (speaking, reading, writing).

• 1-2 years of experience in a car dealership setting, particularly in Fixed Operations.

• Strong computer skills are essential, including proficiency in the Microsoft Office Suite (Outlook, Word, Excel).

• Ability to quickly learn and adapt to new software tools is crucial!

• Excellent communication skills, encompassing presentation and public speaking abilities.

• Outstanding customer service skills and telephone etiquette.

• Strong documentation skills.

• Effective time management and organizational abilities.

• Strong problem-solving and troubleshooting capabilities.

• Ability to multi-task and prioritize tasks independently.

• High School Diploma required.

🏝️ Benefits

• Professional Development – Ongoing training, industry certifications, and clear career advancement pathways.

• Travel Opportunities - Travel across Canada, the U.S., and the Caribbean.

• Comprehensive health benefits - Medical and dental coverage to ensure your well-being.

• Paid Time Off – Generous PTO for recharging and maintaining work-life balance.

• Inclusive culture - A collaborative and supportive team environment where your ideas and voice truly count.

• Employee recognition - Regular appreciation programs and performance-based incentives.

• Competitive compensation package.

• Competitive annual base salary.

• Up to $4,800 per year in product certification bonuses.

• Additional performance incentives.

• Attractive referral bonuses.

• Staff discounts – Exclusive savings with partners such as GM, Dell, and more.