Bilingual Associate Program Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• The Associate Program Manager, reporting to the Program Manager, is tasked with assisting in the daily operations of the Patient Support Program(s).

• This role involves providing direct oversight of a team comprising reimbursement specialists, caseworkers, and/or administrative personnel.

• The Associate Program Manager will engage in client meetings, business assessments, continuous improvement initiatives, and training & development efforts to effectively deliver Program services to the sponsors.

• It is essential to ensure that the overall performance of the program and its associated services, such as reimbursement, patient coordination, and medication management, is met.

• The role requires influential leadership of program staff throughout Canada.

• In collaboration with the program manager, there will be ongoing assessments of the program's strengths, weaknesses, and potential improvement areas.

• Working alongside the analytics team, facilitate the design, production, and delivery of all reports related to the program.

• Collaborate with the training team to draft and implement program SOPs, work instructions, and any other necessary training materials.

• Partner with the finance team to ensure that monthly invoices are accurately prepared, vendor invoices are reconciled, and submitted in a timely manner to the appropriate parties.

• Actively participate in or lead client meetings and daily communications with clients.

• Participate in special projects as directed by the Program Manager.

• Provide recommendations for operational changes and assist in implementing these modifications.

• Work collaboratively with all internal departments delivering program-related services to ensure optimal execution and performance.

• Assist with quality assurance and quality improvement efforts, overseeing the completion of all necessary CAPA activities and Change Controls.

• Attend therapeutically relevant conferences as appropriate, focusing on building relationships with clients and stakeholders.

⛳️ Requirements

• A Bachelor’s degree and/or an equivalent combination of experience and education is required.

• A minimum of 3-5 years of experience in the healthcare or pharmaceutical sector is necessary.

• Exceptional project management capabilities with a proven track record in organizing, planning, and executing projects from conception through to implementation.

• Demonstrated ability to handle multiple priorities and apply critical thinking skills effectively.

• Proven skills in customer relationship management and/or account management with direct client engagement.

• Proficiency in English is required for effective communication with internal and external stakeholders.

• Bilingualism in French and English is essential for this position to ensure effective communication with all stakeholders.

🏝️ Benefits

• Growth Opportunities: We are dedicated to fostering a culture of growth, encouraging every team member to pursue new skills, broaden their knowledge, and advance their careers.

• Vibrant Culture: With over 1,500 team members across Canada, we consistently maintain an industry-leading engagement score by utilizing a monthly pulse survey.

• Attractive Compensation: We offer a competitive salary, an incentive program, and a comprehensive benefits package.