Bilingual Associate Account Manager, Renewal Desk

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of the complete renewal process for the Flash segment by implementing proactive 90/60/30-day cycles to ensure Gross Renewal Rate (GRR) objectives are met and to identify expansion opportunities early on;

• Facilitate pricing transition discussions across your portfolio by shifting legacy per-seat customers to the new platform pricing model and successfully closing these accounts;

• Keep a well-maintained and accurate HubSpot pipeline for a high-volume account portfolio, ensuring that forecasting is based on reality rather than optimism;

• Recognize expansion indicators and work in tandem with Account Managers on accounts that have outgrown the Flash model;

• Leverage AI tools (e.g., Claude) to customize outreach at scale, prepare for calls, and quickly develop account briefs—allowing you to focus on engaging conversations instead of administrative tasks;

• Detect early signs of churn, escalate with a strategic plan, and adhere to the playbook while being able to pivot when necessary.

⛳️ Requirements

• Bilingual in French and English is essential;

• A minimum of 1 year in a renewal, inside sales, or customer success role where you had ownership of key metrics—not just a contributor;

• Proficient in managing a high-volume account portfolio; experience with small to medium businesses (SMB) is highly advantageous;

• Strong commitment to pipeline management: maintaining CRM hygiene is a professional expectation for you, not merely an administrative burden;

• Familiar with using AI tools (e.g., Claude, Copilot, ChatGPT) on a daily basis as a productivity enhancer—integrating these tools into your routine rather than treating them as experiments;

• Process-driven with a good sense of when to adhere to established procedures and when to adapt (Bonus: experience managing a pricing or packaging transition with existing clients; Bonus: background in SaaS or HR technology; Bonus: bilingual in French and English).

🏝️ Benefits

• Base salary: $75k – $85k.

• Pay structure: 80% base salary, 20% variable.

• On-target earnings (OTE): $94k–$107k.

• Long-Term Incentive Plan (LTIP) allowing participation in Workleap's long-term growth.

• RRSP, family health insurance, telemedicine services, and an annual wellness budget.

• Flexible vacation policy.

• Remote work option, with access to our Montreal office.

• Opportunities for in-person gatherings twice a year.

• Access to Claude for all team members.