Bilingual Associate Account Manager, German

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Flourish in a nurturing yet autonomous environment that offers opportunities for personal and professional growth as our organization expands.

• Manage a revenue quota aimed at achieving or surpassing sales objectives within designated accounts.

• Engage in meaningful interactions with customers at the Senior Management level, assisting in the development of relationships with C-level contacts.

• Communicate effectively with German and English-speaking clients, both verbally and in written form.

• Collaborate with clients to negotiate contract renewals, as well as cross-sells and upsells.

• Partner with clients to define business and technical goals and identify potential avenues through technical and Quarterly Business Reviews.

• Maintain a regular schedule with assigned customer accounts, fostering relationships, presenting Keeper solutions, troubleshooting issues, coordinating with the broader Keeper team, and closing deals.

• Advise customers on best practices for securing and safeguarding their businesses against password-related breaches.

• Take a proactive approach in managing the success of a portfolio of assigned Keeper Security customers, ensuring consistent value throughout the entire customer lifecycle.

• Continuously showcase knowledge of Account Management best practices, stay informed about industry trends, and serve as both an Account Manager and Cyber Security advisor for your customers.

• Navigate account procurement processes to facilitate licensing contract negotiations.

• Address customer issues independently and through collaboration with other Keeper Security teams; approach all challenges with curiosity and innovation. Resolving customer issues may require troubleshooting and a deep understanding of our solutions and the password management sector.

• Cultivate strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to keep clients informed about their vulnerabilities, new product features, and more.

• Become a subject matter expert on Keeper Security products for your clients; occasionally support Sales or Marketing calls/webinars as an Account Manager and Keeper expert.

• Foster customer advocacy through references, referrals, and case studies.

• Conduct data-driven reviews and analyses on customer portfolios to prioritize opportunities and risks; reliably renew and expand customer contracts, while meeting and exceeding individual and team quotas.

• Contribute to the advancement of Keeper Security’s own Account Management programs and processes; uphold excellence in our AM initiatives.

• Support the development of a cohesive team environment by maintaining high work standards.

• Actively seek opportunities to go above and beyond to ensure our customers receive the support and success they need!

⛳️ Requirements

• A minimum of 2 years of experience in software or tech sales, particularly focused on upselling and expansion.

• Strong technical expertise related to software integrations (SSO, Directory, etc.), implementation, onboarding, and support.

• Must be bilingual, with native German proficiency and fluency in English (both verbal and written).

• Driven by the desire to solve customer problems; proven ability to anticipate challenges before they occur.

• Experience in working with and selling to Enterprise organizations, C-level Executives, IT, and Cyber Security Executives.

• Exceptional sense of autonomy, ownership, and commitment to helping customers achieve their intended value.

• Energetic and self-motivated; a collaborative team player who is also a proactive and creative problem solver.

• Quick learner in software; proficient with business applications.

• Ability to juggle multiple priorities while maintaining meticulous attention to detail. Strong written and verbal communication skills, with consistent diplomacy, tact, and composure when managing customer issues and escalations.

• Familiarity with Salesforce.com.

• Undergraduate degree preferred (BA/BS).

• Experience in the IAM industry is a plus.

🏝️ Benefits

• Keeper is an equal opportunity employer. We embrace diversity and are dedicated to fostering an inclusive environment for all employees.