Bilingual AI Cloud Solution Architect – Copilot, Agents

This is a fully remote position, open to applicants in United States.

📋 Description

• Champion customer adoption and ongoing use of Microsoft 365 Copilot, AI agents, and related solutions, with a focus on measurable consumption and business results.

• Provide guidance to customers and partners about Microsoft 365 Copilot, Copilot Studio, AI agents, and associated cloud technologies.

• Assist customers in designing, deploying, configuring, and operationalizing AI solutions that align with business objectives and adoption targets.

• Lead technical discussions to tackle identity, security, compliance, governance, data access, licensing, and platform readiness challenges.

• Offer advice on AI readiness, data security, oversharing controls, compliance, governance, and responsible AI practices.

• Create AI adoption and change-management strategies that encompass executive sponsorship, target-user groups, communication, training, and adoption initiatives.

• Support customers in advancing from basic AI usage to sophisticated, high-impact use cases and power-user behaviors.

• Collaborate with partner organizations and delivery resources to expedite AI deployment, activation, adoption, and ongoing consumption.

• Engage with business and technical decision-makers to link AI usage with measurable business value, ROI, and organizational outcomes.

• Present insights on usage, adoption trends, and business impact to customer stakeholders and executive audiences.

• Manage usage and adoption milestones to completion across designated customer accounts.

• Act as a key liaison among customers, partners, account teams, and internal stakeholders throughout the AI adoption process.

• Motivate and lead technical communities while working collaboratively across diverse customer and stakeholder groups.

• Identify adoption trends, technical barriers, customer feedback, and success stories to foster continuous improvement.

• Analyze usage, adoption, and business-outcome signals to uncover opportunities for broader AI adoption and additional solutions.

• Work with account teams, specialists, and partners to facilitate customer expansion, renewal strength, and consumption-led growth.

• Continuously enhance expertise as AI technologies, customer requirements, and business priorities evolve.

⛳️ Requirements

• Proficiency in English and Spanish, with strong professional written and verbal communication skills in both languages.

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field, along with 7 to 9 years of relevant experience, or equivalent practical experience.

• Relevant experience in cloud or infrastructure technologies, IT consulting or support, systems administration, network operations, software development or support, technology solutions, practice development, architecture, or consulting.

• A minimum of 2 years of experience in an enterprise customer-facing role, including managing communications with internal and external stakeholders.

• At least 2 years of experience delivering technical projects to customers.

• Minimum 2 years of experience working with Microsoft 365 and cloud platforms.

• Practical experience in deploying and promoting the adoption of Microsoft 365 Copilot, including Copilot Control System, adoption and change management, and Copilot Analytics.

• Extensive technical knowledge of Microsoft security and compliance technologies, including Microsoft Entra, Conditional Access, identity governance, Microsoft Purview, sensitivity labels, Data Loss Prevention, DSPM for AI, and SharePoint Advanced Management.

• Experience in building and governing AI agents using Copilot Studio, including the application of a register, governance, and protection model.

• Excellent written and verbal communication skills, capability to collaborate with global teams, and proficiency in producing high-quality documentation.

• At least two of the following certifications: MS-102, SC-401, AB-900, AB-100, AB-730.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Flexible Spending Account (FSA).

• 401(k) retirement plan.

• Competitive paid time off.

• Parental leave.

• Opportunities for professional growth and development.