Bi-lingual Pharmacy Tech Support, Call Center Rep

This is a fully remote position, open to applicants in Utah.

📋 Description

• Deliver initial assistance for customer inquiries through telephone, email, fax, or other available communication channels.

• Rapidly evaluate user concerns and offer first-level support for issue resolution.

• Record details specific to resolutions provided.

• Promptly escalate unresolved issues to the appropriate department.

• Identify operational challenges and propose recommendations to management.

• Handle requests related to card activation, program eligibility, program benefit explanations, and troubleshooting of submission rejections.

• Offer payment assistance solutions such as co-pay cards or vouchers.

• Commit to working 40 hours per week with moderate supervision.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• Experience as a Pharmacy Technician is required.

• Must be HIPAA certified.

• Call center experience is necessary; 3+ years preferred.

• Familiarity with medical claim processing is advantageous.

• Bilingual proficiency in English and Spanish is required.

• Must be able to work 40 hours per week.

• Candidates must reside in the United States, the same country where the job is located.

🏝️ Benefits

• Enjoy 100% remote work from the comfort of your home.

• Potential opportunity for conversion to a full-time IQVIA employee.

• Health and welfare benefits may be available depending on the position.

• Incentive plans, bonuses, and/or other forms of compensation may be offered based on the position.