Bi-lingual Pharmacy Tech Support, Call Center Rep

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver initial assistance for customer inquiries through telephone, email, fax, or other available communication channels to the Support Center.

• Promptly evaluate users' concerns and provide first-level support for resolving issues.

• Record information pertinent to resolutions.

• Swiftly escalate unresolved problems to the appropriate department.

• Identify operational challenges and offer recommendations to management when necessary.

• Handle requests for card activation, program eligibility verification, explanations of program benefits, and troubleshooting for submission rejections.

• Offer payment assistance solutions such as co-pay cards or vouchers.

• Act as the main Call Center liaison for patients, pharmacies, and healthcare professionals utilizing an Opus Health program.

⛳️ Requirements

• High School Diploma or equivalent is required.

• Pharmacy Technician experience is mandatory.

• HIPAA certification is required.

• Experience in a call center is necessary; 3+ years is preferred.

• Familiarity with medical claim processing is advantageous.

• Bilingual proficiency in English and Spanish is required.

• Capability to work 40 hours a week under moderate supervision.

• Must reside in the same country where the position is based.

🏝️ Benefits

• Potential for conversion to a full-time employee at IQVIA.

• Health and welfare benefits may be provided based on the position.

• Incentive plans, bonuses, and/or other compensation may be available depending on the position.

• Commitment to equal opportunity employment.

• A diverse and inclusive corporate environment.