BI Claims Manager, Courier Delivery

This is a fully remote position, open to applicants in United States.

📋 Description

• In the capacity of a Bodily Injury Manager at Reserv, you will function as a working leader, offering support to a claims director or vice president while managing leadership and claim technical duties.

• Your leadership role will involve supervising the work conducted by the Commercial Transportation and Delivery/Courier Claims adjusting team.

• You will play a pivotal role for the team, customers, and clients alike.

• This position will require balancing management duties with individual contributions, especially when claim volumes necessitate additional support.

• Flexibility is essential, as you will need to transition seamlessly between claims management and providing coaching and feedback.

• Agility is key; you must possess a nimble mindset and be prepared to shift focus at a moment's notice.

• Consistency in achieving or surpassing goals while overcoming challenges is expected.

• You will implement and uphold best practices for claims handling, which includes claim intake, investigation, evaluation, settlement, and recovery.

• Aligning the team with client and customer expectations regarding the claims process is crucial.

• Serve as a resource for escalated claims inquiries.

• Promote a positive work atmosphere, encourage teamwork, and support professional growth and development.

• Attract, hire, retain, and provide superior training with the assistance of the leadership team.

• Prepare and deliver detailed claims reports, metrics, and analyses to clients and customers, advising them on claim trends and loss mitigation strategies.

⛳️ Requirements

• A minimum of 10 years of experience in commercial transportation, particularly in delivery and/or courier claims (e.g., Amazon, DoorDash, FedEx, Instacart, UPS, etc.).

• At least 5 years of leadership experience, preferably in a fully remote environment.

• Active licensure in your home state or designated home state.

• Openness to obtaining all relevant licenses within 45 days of hire.

• A minimum of 10 years of experience in insurance claims within the Delivery/Courier sector, specifically regarding bodily injury and property damage.

• Proficiency with technology and the ability to enhance claims systems and processes for improved efficiencies and results.

• A proven commitment to quality, precision, and meticulous attention to detail.

• Strong integrity, ethics, and a sense of accountability when managing confidential and sensitive information.

🏝️ Benefits

• A generous health insurance package that includes nationwide coverage, vision, and dental.

• A 401(k) retirement plan with employer matching.

• A competitive PTO policy designed to keep our employees refreshed, healthy, happy, and energized!

• A generous family leave policy.

• The flexibility to work from anywhere to support your work-life balance.

• An Apple laptop, a large second monitor, and other quality-of-life equipment you may desire.

• We value your feedback and will actively listen to your suggestions to address and improve the enduring challenges faced by adjusters and in the claims role.

• Work towards minimizing and eliminating administrative tasks associated with the adjuster role.

• Cultivate a culture of empathy, transparency, and empowerment within a remote-first environment.