Benefits Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional support to Employees and Clients regarding Benefits across various areas.

• Understand key attributes of benefits plans, including pricing, coverage, and claims.

• Manage enrollment and unenrollment for benefits plans.

• Handle benefits invoicing and billing processes.

• Navigate the Benefits Remote platform efficiently.

• Collaborate with benefits vendors’ platforms.

• Process and resolve tickets and escalations via Zendesk/email.

• Execute data-related tasks (preparation, entry, download, etc.) with care and precision.

• Assist in defining, detailing, and executing Standard Operating Procedures.

• Work closely and effectively within the Benefits team and across other Remote departments to analyze customer needs and provide outstanding solutions and experiences.

• Offer analytical, administrative, and technical support in maintaining benefits programs to ensure smooth administration of plans and policies.

• Maintain operational process documents and identify opportunities for automation to streamline processes.

• Continuously research and systematically compile written knowledge in Notion.

• Demonstrate a proactive approach from “scout to scale” to initiate and complete tasks effectively.

• Act as an internal and external advocate for Remote's values and the goals of the Benefits team.

⛳️ Requirements

• Proven experience in HR Operations Employee Benefits, preferably in the context of providing US PEO services.

• Passionate about delivering an outstanding customer service experience.

• Strong organizational and time management skills.

• Excellent verbal, written, and interpersonal communication skills to engage with individuals at all levels, both internally and externally.

• Ability to thrive in a fast-paced environment and effectively multitask across various technology tools.

• Self-sufficient, possessing the ability to manage one’s own responsibilities.

• Fluent in English, both written and spoken.

• Remote work experience is not mandatory but considered an advantage.

🏝️ Benefits

• Ability to work from any location.

• Flexible paid time off.

• Flexible working hours (we operate asynchronously).

• 16 weeks of paid parental leave.

• Access to mental health support services.

• Stock options available.

• Budget allocated for learning and development.

• Home office budget and IT equipment provided.

• Funding for local in-person social events or co-working spaces.