Benefits Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary administrator for the ADP Workforce Now Benefits module, overseeing benefit plan configurations, eligibility criteria, workflows, system testing, and ongoing enhancements.

• Configure, maintain, and manage all employee benefit programs, including medical, dental, vision, life, disability, voluntary benefits, FSA/HSA, and retirement plans.

• Process employee benefit elections, qualifying life events, new hires, transfers, and terminations according to plan documents and eligibility guidelines.

• Monitor, audit, and reconcile benefit deductions with Payroll to ensure accurate premium withholding and prompt resolution of issues.

• Review monthly carrier invoices and reconcile enrollment, deductions, and premium billing to ensure financial accuracy.

• Coordinate benefit eligibility audits and uphold the integrity of employee benefit data within ADP Workforce Now.

• Manage relationships with benefit carriers, brokers, third-party administrators, COBRA administrators, and other vendors to ensure high service levels, accurate data exchanges, timely issue resolution, and adherence to service agreements.

• Lead annual Open Enrollment activities, including system configuration, testing, employee communications, reporting, and post-enrollment audits.

• Collaborate with brokers and leadership during annual benefit renewals by assisting with plan design evaluations, benchmarking, cost analysis, and implementation of approved changes.

• Administer and oversee employee leaves of absence, including FMLA, ADA accommodations, short-term disability, long-term disability, workers' compensation coordination, and applicable state leave programs.

• Monitor leave eligibility, documentation requirements, return-to-work processes, and ensure ongoing compliance with federal, state, and local leave regulations.

• Ensure compliance with ACA, ERISA, COBRA, HIPAA, Section 125, FMLA, and all relevant federal and state regulations.

• Generate, analyze, and maintain ACA measurement, look-back calculations, affordability reporting, and 1095-C reporting within ADP Workforce Now.

• Prepare and submit EEO-1 reporting and other necessary federal, state, and local compliance filings.

• Assist with internal and external audits by preparing required documentation and responding to audit inquiries.

• Develop recurring dashboards, reports, and executive metrics related to enrollment, participation, leave activity, compliance, utilization, and benefit costs.

• Serve as the primary contact for employee benefit inquiries, resolving complex issues and escalating concerns when necessary.

• Educate employees about benefit programs, enrollment processes, qualifying life events, leave administration, and system navigation.

• Create employee communications, benefit guides, FAQs, and educational resources to enhance understanding and engagement with company benefit programs.

⛳️ Requirements

• Bachelor’s degree in human resources, Business Administration, or a related field (or equivalent experience).

• Five (5) to seven (7) years of progressive experience in administering employee benefit programs, ideally in a multi-state environment.

• CEBS (Certified Employee Benefit Specialist) or CBP (Certified Benefits Professional) certifications are preferred.

• Proven experience as the primary administrator of ADP Workforce Now Benefits or a similar HRIS platform; ADP Workforce Now is strongly preferred.

• Previous experience supporting benefit integration during mergers and acquisitions, including due diligence, data validation, employee onboarding, and system implementation.

• Strong working knowledge of ACA, COBRA, ERISA, HIPAA, FMLA, Section 125, ADA, and relevant federal and state leave regulations.

• Experience managing disability and leave of absence programs in partnership with third-party administrators.

• Advanced proficiency in Microsoft Excel with experience in analyzing large datasets, reconciling benefit information, and creating executive-level reports.

• Strong analytical, organizational, and problem-solving abilities with a keen attention to detail.

• Excellent communication and customer service skills, with the ability to convey complex benefit concepts to employees at all organizational levels.

• Experience managing vendor relationships, carrier billing reconciliations, and benefit compliance reporting.

🏝️ Benefits

• Health, Vision, Dental, and Life Insurance.

• Employee Assistance Program.

• FSA / HSA.

• 401(k) with employer contribution.

• Generous Paid Time Off (24 days).

• Collaborative work environment (and great coffee!).