Benefit Specialist – Insurance Advisory Solutions

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide assistance to employees of benefit clients regarding inquiries related to benefits, claims advocacy, enrollment support, and communications through phone and email as Tier 1 ECC support.

• Ensure timely and thorough interactions with clients, the firm, and insurance company partners to reduce errors and omissions claims.

• Record all activities in the online client file.

• Deliver prompt, efficient, and high-quality service to designated small group accounts with fewer than 10 lives.

• Serve as the primary point of contact for HR interactions.

• Process benefit administration as required.

• Offer enrollment support.

• Provide daily Tier 1 Employee Care Center call center assistance for ECC accounts.

• Offer daily Tier 1 Employee Care Center email support for ECC accounts.

• Facilitate escalated claims advocacy for clients.

• Build strong relationships with insurance company partners.

• Understand carrier requirements and attributes.

• Identify opportunities for improvement within the firm, business segment, and processes.

• Raise issues and discrepancies to the appropriate leadership.

⛳️ Requirements

• Minimum of 1 year of call center experience and/or experience in Employee Benefits, specifically in client issue resolution.

• Strong presentation skills in both verbal and written forms of communication.

• Capability to learn about benefits and enhance product knowledge.

• Ability to articulate benefits to members in clear and understandable terms.

• Proficiency in multi-tasking and prioritizing tasks while meeting deadlines.

• Skill in interacting and communicating effectively within a team environment to share knowledge and manage workflows.

• Exhibits the organization’s core values and behaviors that align with the firm’s culture.

• Holds all necessary licenses required by the State Department of Insurance to provide service, consultation, and financial risk transfer solutions in states where the firm operates, or is willing and able to obtain the required licenses within the first 90 days of employment.

🏝️ Benefits

• Comprehensive health coverage options.

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and development.

• A supportive and inclusive work environment.