Benefit Advocate

This is a fully remote position, open to applicants in North America.

📋 Description

• Overseeing and coordinating a significant volume of service requests (via phone, email, portal, and chat) from employees (and their immediate family members) of our clients.

• Educating and aiding callers in understanding, navigating, and maximizing their healthcare and wellness benefits.

• Helping employees comprehend their benefit plan offerings.

• Providing guidance in resolving a range of benefit-related issues.

⛳️ Requirements

• High School diploma or GED equivalent is required.

• At least one year of experience in insurance and/or benefits customer service is essential.

• Capability to effectively organize and prioritize work tasks in a fast-paced, dynamic environment.

• Must consistently demonstrate a positive attitude and adhere to directions.

• Excellent customer service skills, including proper grammar, tonalities, and clear dictation.

• Proficiency in Microsoft Office Suite, data entry, and email applications.

• Outstanding written and verbal communication skills, with the ability to adapt communication style to individuals from diverse personal, professional, cultural, and socio-economic backgrounds.

• Must be available to work a flexible 37.5-hour work week in a 24/7/365 call center environment – including some third shift, evenings, weekends, and holidays.

• Ability to sit and use the phone for extended periods.

🏝️ Benefits

• Health and wellness benefits.

• 401(k) savings plan.

• Pension plan.

• Paid time off.

• Paid parental leave.

• Disability insurance.

• Supplemental life insurance.

• Employee assistance program.

• Paid holidays.

• Tuition reimbursement.

• Annual incentive bonus plan.