Behavioral Health Licensed Care Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Primarily operate in a virtual environment to assist individuals facing mental health challenges and substance use disorders, whether diagnosed or undiagnosed, along with unmet social service needs.

• Engage and reach out to individuals utilizing a comprehensive virtual strategy (phone, text, and email).

• Determine the care objectives of each individual.

• Conduct screenings for unaddressed behavioral health, social service, and physical health conditions and requirements.

• Recognize and tackle obstacles to effective behavioral health care.

• Assess the suitable level of evidence-based care for each individual, as relevant.

• Guide individuals to the appropriate care, which may include behavioral health and/or primary care, and assist with scheduling as necessary.

• Aid individuals in obtaining care through pre-appointment check-ins.

• Execute post-care follow-ups.

• Collaborate on care-related matters with the wider clinical team by participating in case reviews.

• Employ relationship-based techniques to engage individuals, acknowledging that many may have personal experiences that make them initially cautious or distrustful of the healthcare system.

• Utilize your extensive knowledge of the community and exceptional customer service skills to earn the trust of eligible individuals and enroll them in the program.

• Offer clinical supervision, as appropriate, to other members of the care team.

• Identify and establish workflow requirements and collaborate with leadership to formulate policies that enable efficient and effective operation of the navigator team.

• Achieve key engagement metrics to ensure support for our mission to enhance the wellbeing of underserved communities.

• Efficiently manage the entire navigation funnel, ensuring individuals have access to definitive assessments and/or treatments.

• Provide regular updates on funnel progress, including any delays and obstacles.

• Exhibit proficiency in all necessary internal/external technology tools relevant to the role.

⛳️ Requirements

• Active Registered Nurse (RN) license or Clinical Social Work license.

• Access to a quiet, HIPAA-compliant, internet-connected workspace to perform clinical responsibilities.

• Minimum of 3 years of experience working with a health plan or at-risk provider, possessing care coordination or case management experience.

• Experience in a contact center or similar setting, including patient outreach and engagement in a high-volume, metrics-driven environment.

• Proven experience (professional or personal) in supporting individuals with complex needs, such as chronic conditions, mental health challenges, substance use disorders, or homelessness.

• Strong interpersonal, written, and verbal communication skills, with the capacity to build trust and comprehend patient needs.

• High technical proficiency, including familiarity with CRM systems and omnichannel communication tools (phone, email, text, video).

• Good judgment and problem-solving abilities, with the competence to navigate intricate situations.

• Deep empathy and a dedication to minimizing barriers to behavioral health and social services.

• Accountability, adaptability, and the capability to excel in a fast-paced, dynamic environment.

🏝️ Benefits

• Our commitment to making a positive impact begins by acknowledging and harnessing our differences, fostering inclusive teams, and nurturing a sense of belonging.