Behavioral Health Administrative Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage incoming and outgoing phone calls, emails, and patient inquiries in a professional and efficient manner.

• Provide administrative assistance to behavioral health and psychiatric providers.

• Process medication prior authorizations and liaise with insurance companies, pharmacies, and providers.

• Accurately enter and update home medications in the EHR system.

• Ensure patient records and documentation are maintained accurately using CareLogic EHR.

• Assist with appointment scheduling, follow-ups, and general office workflow support.

• Communicate effectively with patients, providers, and clinical staff.

• Support daily office operations to ensure seamless clinic processes.

• Handle sensitive patient information while upholding HIPAA compliance and confidentiality.

⛳️ Requirements

• Minimum of 1 year of experience in a healthcare setting required; experience in behavioral health or psychiatry is highly preferred.

• Nursing or clinical experience is advantageous, though not mandatory.

• Knowledge of medical terminology and healthcare office processes is essential.

• Experience in behavioral health, psychiatric, or mental health environments is preferred.

• Prior experience with CareLogic EHR is highly desired.

• Familiarity with medication authorization and prior authorization processes is necessary.

• Strong communication skills via phone and email are required.

• Excellent organizational skills and attention to detail are essential.

• Ability to multitask and thrive in a fast-paced healthcare environment is required.

• Basic requirements include proficiency in English, both spoken and written.

• Relevant work experience is a must.

• Must be able to provide an NBI clearance and/or Local Police Clearance background check prior to onboarding [mandatory].

• Availability for video meetings with the camera on when needed is required.

• Technical requirements include a reliable laptop or desktop computer.

• Internet must be high-speed with a minimum of 10 Mbps.

• A noise-canceling headset is required for audio.

• A webcam is necessary for virtual meetings.

• A quiet, professional workspace is essential.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to exceptional support for inquiries, guidance, contract issues, and client communication.

• Premium VPN Access (Optional): A secure VPN license is available upon request to enhance privacy and security for client-related work.

• HIPAA & Cybersecurity Training + Certification (Provided): Opportunity to participate in our internal HIPAA compliance training, cybersecurity modules, and certification to confidently handle PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Gain access to our proprietary training on communication, client management, productivity systems, and best practices to elevate your performance as a VA and enhance long-term client retention.

• Client-Approved U.S. Holidays: Contractors can take U.S. holidays off based on the client’s requirements and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client, with paid time off offered at the client's discretion.

• Access to Tools & Resources: Utilize templates, workflow guides, productivity tools, and client-specific SOP support to optimize your performance.

• Optional Performance-Based Incentives: Some clients may provide bonuses, incentives, or increased hours based on your performance.