Banking Specialist III

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Serve as Convergint’s customer service representative and ensure client satisfaction.

• Take charge of onsite projects, focusing on safety, quality, and performance.

• Install, program, test, troubleshoot, repair, and maintain security, intrusion, video, and life safety systems and equipment.

• Provide technical support and training to customers.

• Interpret blueprints, schematics, manuals, wiring diagrams, and specifications.

• Operate systems to showcase equipment, commission new systems, assess performance, and detect malfunctions.

• Develop routine system programs and troubleshoot malfunctioning equipment or software.

• Deliver custom systems integrations, plan and execute system upgrades, conduct system audits, provide consultation, and manage databases as necessary.

• Install, configure, and support network systems and equipment as required.

• Consult with engineering personnel to address unusual system operations, maintenance, and warranty concerns.

• Adhere to federal, state, and local regulations as well as company health and safety policies.

• Inform management about customer satisfaction, product performance, installation techniques and standards, and potential product improvements.

• Assist in customer presentations and activities related to new business development.

• Manage the technical aspects of multiple projects, including programming, graphics development, startup, certification testing, customer training, close-out documentation, and ongoing technical support.

• Collaborate with the Service Supervisor, Field Project Manager, and/or Service Coordinator on projects.

• Identify project risks and contribute to developing strategies to minimize impacts and control costs and deadlines.

• Perform any additional requested or required duties.

⛳️ Requirements

• Massachusetts D License and/or S License.

• Strong technical skills and experience in electronic security and intrusion systems.

• Proficient programming skills with a proven ability to troubleshoot issues and find solutions.

• Ability to work independently with minimal oversight.

• Solid mechanical and electrical aptitude.

• Competence in using hand and power tools, such as drills, screwdrivers, wire strippers, hacksaws, and crimpers.

• Ability to read and understand blueprints and drawings.

• Strong math skills, including the ability to calculate area, velocity, resistance, and voltage as applicable.

• Excellent verbal, written, and interpersonal communication skills.

• Strong organizational abilities and capacity to manage multiple projects simultaneously.

• Advanced computer skills, particularly with Microsoft Outlook, Word, and Excel.

• Proficiency in other relevant software applications.

• Valid driver’s license with a clean driving record.

• Willingness to travel locally to job sites regularly.

• Minimal overnight travel may be necessary.

🏝️ Benefits

• Company Holidays and Paid Time Off.

• Fun & Laughter Day Off.

• Medical, Dental & Vision Plan.

• Life Insurance & Disability Plan.

• Wellness Program.

• 401K Matching Plan.

• Colleague Assistance Program.

• Tuition Reimbursement.

• Competitive Salary and Compensation Plan.

• Corporate Social Responsibility Day.